JON MICHAEL ROBERTS DETAILED WORK HISTORY Computer Support Analyst (Feb 2001 - Oct 2001) Pacific Gas & Electric, Bakersfield, CA Local desktop computer support for 400+ client base covering the Bakersfield area. Migrated users from Windows95 and NT4.0 to Windows2000 systems and trained users for the new desktop. Upgraded control room computer systems and provided documentation for specialized troubleshooting solutions. Supported legacy computer systems no longer under vendor warranty. Computer System Security Officer (Mar 2000 - Nov 2000) Computer Science Corporation, Edwards AFB, CA Responsible for maintaining PC and network security within 500+ user organization at Edwards Air Force Base. Set computer usage policy, monitored IP address allocations, researched and responded to the latest computer virus vulnerabilities. Additionally tasked to assisting the Helpdesk with troubleshooting and maintaining PC systems within my organization. Computer Helpdesk Technician (Mar 1999 - May 2000) Computer Science Corporation, Edwards AFB, CA Phone and field-based support of 700+ clients network and laptop/desktop hardware and software. Level I-III trouble tickets resolved and tracked through Remedy software. Researched difficult software problems and beta tested upcoming software platforms including Win98, Office2000, Outlook98/2000, and Windows2000 Professional. Created illustrated documentation of technical procedures found from research for both users and Helpdesk personnel. Software platforms supported: MS-DOS, Windows 3.1, 95, 98, ME, NT4, 2000, AutoCAD R14-2000, Photoshop 4-6, and Red Hat Linux. PC hardware platforms supported: Dell, Gateway, Compaq, Digital, and generics. PC Workstation Support Technician (Jan 1998 - Mar 1999) Computer Science Corporation, Edwards AFB, CA In-house CAD/CAM and PC desktop hardware/software support for 250+ engineering staff. Researched and tested software solutions for recommendations to purchasing. Maintained AutoCAD drawing library, performed user training in NT operating systems, Office97, and AutoCAD R14. Developed disk imaging software system using Ghost to allow rapid PC/laptop deployment, setup, or recovery. Developed asset management database for tracking of all PC hardware and software. Developed software solution using WinInstall to perform rapid mass computer software updates. Created illustrated documentation of technical procedures for clients. Freelance Website Designer/Webmaster (1996 - Present) TWF Enterprises, Chicago, IL Anchor Technical Services, Lancaster, CA Los Angeles Church of Christ, Lancaster, CA (avchurch.org) Soldiers for the Truth (sftt.org) Unofficial 3D (unofficial3d.com) 3D Café (3dcafe.com) Graphics and coding using HTML, SSI, JAVA, and CGI to create visually rich but fast-loading web pages. Tools used are FrontPage, Dreamweaver, 1stPage, and Notepad. Mechanical Desktop Instructor (Part Time) (Feb 2000 - Present) National Computer Training, Encino, CA Create curriculum and execute training in small classroom sizes for mechanical engineers to use AutoCAD2000/Mechanical Desktop 4.0. Conceptual Design Animator/Illustrator (Part-Time) (Dec 1996 - Present) Brian Walker, Inventrepenur, Oregon Wireless Power & Light Corp., Wash., DC Option Software Systems, Calabasas, CA AFC Industries, Lancaster, CA Create drawings, full-color illustrations, 3D solid models, and animations of design concepts for customer presentation through interfacing with primary designers/engineers. Software platforms used: 3D Studio Max, AutoCAD/Mechanical Desktop, Photoshop. Engineer (Sept 1996 - Oct 1997) Walt Disney Imagineering, North Hollywood, CA Designed mechanical systems for amusement park attractions by interpreting artist renderings and design concepts. Interfaced with ride control and architectural fields while also specifying vendor parts. Primary tools being AutoCAD and Mechanical Desktop under an NT platform. Additionally provided user assistance in the use of AutoCAD for 3D solid modeling. Engineer (Mar 1995 - Sept 1996) Northrop Grumman, B-2 Division, Palmdale, CA Designed, developed, and maintained complete systems schematics, detail, and assembly drawings. Performed research for design teams in development of electrical wiring. Created reference database for troubleshooting and maintaining digital communication system wiring. Team leader in the creation of assembly drawings using 2D and 3D CAD. Worked with wire list database for in-house and vendor integrated logistic control. Developed electrical manuals for operations, maintenance, and repair. Structural / Electrical Technician (Nov 1990 - Mar 1995) Northrop Grumman, B-2 Division, Palmdale, CA Performed production defect rework and devised solutions to deal with problems inherent to initial production line aircraft. Interfaced with design engineers in wire harness routing and component layout. Earned certification through Northrop Grumman for fabrication and installation of: aircraft composite and aluminum structures, hydraulic/pneumatic systems, flatwire/MUX wire, aircraft wiring, fuel tank entry/egress safety. Lab Instructor (Jan 1989 - Jul 1989) Embry-Riddle Aeronautical Univ., Basic Electricity Lab, Daytona Beach, FL Instructed and supervised students in theory and application of electricity and troubleshooting of motors, generators, and batteries. Production Coordinator (Oct 1987 - Jun 1988) Mextel, Bensenville, IL Responsible for the development of manufacturing devices and techniques in the assembly of small to mid-sized electronic components. Assistant Foreman (Jun 1983 - Aug 1988) Beckett Home Maintenance, Evanston, IL Oversaw secondary work crew performing electrical, plumbing, and carpentry work for both commercial and residential buildings.